Assurances ZITOUNA TAKAFAUL achieved the label ”Customer Service of the Year” in the category ”Insurance” for the fourth year in a row.
The ESCDA label is an annual award that rewards the quality of customer service by sector or category, and refers to the scores obtained within the framework of an objective process and a proven methodology of mystery investigations carried out on multiple channels.
After the ESCDA 2023 awards evening held on Friday 2 December 2022 in Tunis, Makrem BEN SASSI, CEO of ZITOUNA TAKAFUL, said: “It is a great honor for us to receive this award for the fourth year in a row and to confirm our position as a leader in customer relations in the insurance sector. This crowns the continuous and innovative efforts of the ZITOUNA TAKAFUL team, business partners and insurance agents”.
And to add: “It is an initiation and a commitment to ensure that the quality of service is always there. The customer relationship is highlighted in all the company’s projects and continues to be an axis for strategic development”.
Since its establishment, the ZITOUNA TAKAFUL insurance company has distinguished itself on the market with varied and exclusive offers for individuals and companies. Indeed, the ”Elected Customer Service of the Year 2023” label rewards its approach to excellence aimed at continuously improving its omnichannel customer relationship.
A modern and digital customer relationship
Thanks to a customer-centric strategy, Assurances ZITOUNA TAKAFUL has introduced quality standards in its offers and services. The customer, individual or company, now has a personal space to follow all data and information regarding his insurance contract online.
The digital platform thus makes life easier for users and allows them to quickly interact with the company, follow up on files or receive responses to any other registered request.