Has Amazon removed negative reviews from Olivier Véran’s latest book? – Liberation

The e-commerce company confirms that it has deleted several comments that did not respect its charter and no longer publishes new reviews due to “unusual activity” on the page of Olivier Véran’s latest book.
Question asked on September 12

Several netizens often expressing their animosity towards the government have relayed screenshots claiming that the American e-commerce company Amazon has deleted negative reviews about the book Beyond the waves, published Thursday, August 8, by Olivier Véran, the former Minister of Health who became government spokesperson. As a result, the poor rating of 1.5 out of 5 for fifteen opinions given turned into a 5 out of 5 after moderation for only three opinions retained, according to a catch. Another Internet user claims that about fifteen opinions have been deleted.

“Not able to accept comments”

This Monday, the American company even limited new comments. A warning message said: “We are unable to accept feedback for this product. Submission of reviews for this product is limited. There could be several reasons for this, including unusual comment activity.” Something to amuse a user on Twitter, who writes: “Véran is the only guy who manages to confine himself also on Amazon.” As of Monday night, the book’s rating was 2.8 out of 5 stars for a total of seven ratings.

Where have the negative comments gone? Joined by CheckNewsthe American company acknowledges having “removed reviews that did not follow our community guidelines” and to have “made the decision to only allow ‘Verified Purchase on Amazon’ reviews” due “unusual activities” on the page of Olivier Véran’s latest book. The “community guidelines” of Amazon prohibit the publication of hateful comments but also “profanity, obscenity, insults”, “attacks on people you disagree with” as well as “content ignoring the opinions of others”. The company asks its users not to publish “under multiple accounts” and their intimate “do not coordinate[r] with others” in the comments section.

“Tea towel”

An Amazon spokesperson explains: “We have strict review policies and proactively remove reviews that violate these rules, with the aim of ensuring the best shopping experience possible.” The e-commerce giant recalls that it “strongly prohibits fake reviews”, allows its users to report abusive reviews and uses “more than 12,000 experts worldwide dedicated to protecting its stores from fraud and abuse, including fake reviews”.

What did the deleted comments contain? Of the screenshot made by Internet users showing comments that have now disappeared suggest the tone of the texts deleted by Amazon. Olivier Véran is qualified as “poor minister”, of“crook sold to the Macron government for 3 cents”, of “merchant of fear” and his book “tea towel”, of “a bunch of stupidity” or of “picked up with contempt”. None of these comments mention“Verified Purchase on Amazon” which proves that the commentator has purchased the book on the e-commerce site.

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