Microsoft has just launched Experience Insights for Microsoft 365. “We have developed Experience Insights to give our customers’ designated IT administrators an overview of key user experience metrics such as usage product reviews, product reviews, Net Promoter Score™ (NPS) values and help content data. seen through an organization.”
With Experience Insights, users will now be able to better understand key user experience signals from certain Microsoft 365 apps and services, allowing administrators to assess situations and decide if they need to take action. The platform also provides users with adequate information regarding a particular application or service where you can gather more details regarding usage, feedback provided, and NPS surveys. You can also see the self-service articles most viewed by members of your organizations, which helps you determine if they need more training in a certain area.
Using experience insights, users can gather more information regarding the use of a particular feature on selected apps and services such as Microsoft Teams, as shown below:
This way, you will be able to decipher what is really important to your staff, helping you to make further improvements that will enhance their user experience.
The Experience Insights Platform does not collect any user-level data. This type of information is strictly limited to the Global Administrator, Global Reader, and Report Reader roles. “Experience information is aggregated at the tenant level only; no user-level data is available,” Microsoft explained.
Experience Insights is currently in preview, which limits its availability to customers with more than 20,000 seats in targeted release. Although Global Admins, Global Readers, and Report Readers can also access it through the Microsoft 365 admin portal. Microsoft further indicated that it intends to make this experience available to smaller organizations in the near future.